Returns & Refund Policy

Effective Date: 05/06/2025

AAt World Food Tunbridge Wells Ltd, we aim to provide our customers with quality products and excellent service. The following outlines our policy on returns, exchanges, and refunds for online and in-store purchases.

1. No Returns on Fresh, Frozen, or Perishable Goods

Due to hygiene and food safety standards, we do not accept returns or exchanges on any fruit, vegetables, dairy, meat, frozen, or chilled items unless faulty or damaged upon delivery.

2. Eligibility for Returns

Only non-perishable items may be returned within 14 days of receipt. Goods must be in original condition, unused, unopened, and in original packaging with proof of purchase.

3. Reporting Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 24 hours at worldfood106@gmail.com . Include your order number and photo evidence. We may offer a replacement or refund based on the situation.

4. Refund Timeline & Method

Refunds for approved returns will be processed within 5–7 working days via the original payment method. Processing times may vary depending on your bank or payment provider.

5. Packaging & Condition of Returns

Returned goods must be securely packaged to prevent damage during transit. We reserve the right to refuse a refund if items arrive damaged due to inadequate packaging.

6. Missing or Late Refunds

If you haven’t received your refund after 10 business days, please check with your bank before contacting us. In some cases, refunds may take longer depending on the payment provider. provider.

7. Right to Refuse Refunds

We reserve the right to deny any refund or replacement if goods are found to be tampered with, used, or returned outside of the stated timeframe.

8. Delivery Costs

Shipping costs are non-refundable unless the return results from our error. In the event of an incorrect or damaged item, we will cover reasonable return shipping fees.

9. Quality Control Inspection

All returned items are inspected before approval. If a returned product does not meet our conditions, it may be rejected and disposed of safely.

10. Amendments to This Policy

We reserve the right to update this Returns & Refund Policy at any time. Any revisions will be posted on our website.

11. Contact Details

World Food Tunbridge Wells
106–112 Calverley Road, Royal Tunbridge Wells, TN1 2UN
Email: worldfood106@gmail.com
Phone: 07305 040101

Alcohol Returns and Refund Policy

1. General Policy

Due to licensing laws and hygiene/safety regulations, alcohol products are generally non returnable and non-refundable once dispatched, except in cases where goods are faulty, damaged, or incorrect.

2. Damaged, Faulty or Incorrect Items

If you receive alcohol products that are:

• Damaged in transit
• Leaking
• Faulty
• Incorrect items

You must notify us within 24–48 hours of delivery.

We may request:

• Photographic evidence of damage
• Batch / label information
• Packaging photos

If approved, we will offer one of the following:

• Replacement
• Store credit
• Refund (to original payment method)

3. Age Verification Refusal

If delivery is refused because:

• Valid ID was not provided
• Recipient was under 18
• Recipient appeared intoxicated
• Recipient refused ID check

Then:

• Alcohol items will not be refunded

Delivery charges are non-refundable

Redelivery may be charged if attempted again

4. Failed Delivery / Customer Not Present

If no eligible adult (18+) is present at delivery:

• Alcohol will not be left in a safe place
• Alcohol may be returned to us by the courier
• Redelivery fees may apply

If the order is returned to us:

• Refunds may be issued for product cost only
• Delivery and return courier costs may be deducted

5. Customer Change of Mind

We do not accept returns for alcohol where:

• Customer changes their mind
• Incorrect product ordered by customer
• Customer no longer wants delivery

This is due to resale and licensing restrictions.

6. Incorrect Address or Delivery Details

If an order cannot be delivered due to:

• Incorrect address
• Customer unavailable
• Refusal to provide ID

Additional delivery charges may apply for reattempts. Refunds may exclude delivery costs.

7. Lost or Missing Deliveries

If tracking confirms delivery to the correct address:

• We may not be able to offer a refund
• Investigations may be opened with the courier where appropriate

8. How to Report an Issue

Please contact us with:

• Order number
• Description of issue
• Photos (if damage or leakage)
• Contact details

9. Legal Compliance

All alcohol returns and refunds are subject to:

• Local licensing laws
• Courier handling policies
• Payment processor compliance requirements

We reserve the right to refuse returns where required by law or regulation.