Privacy & Cookie Policy
Effective Date: 05/06/2025 | Last Updated: 05/06/2025
Welcome to World Food Tunbridge Wells Ltd ("we", "our" or "us"). This Privacy & Cookie Policy explains how we collect, use, and protect any personal information you provide while using our website or shopping in-store. By using our website you agree to this policy. We may update this policy from time to time — please check this page periodically.
1. Information we collect
We may collect the following types of information when you use our website or interact with our services:
- Personal details: name, email address, phone number.
- Demographic information: postcode, preferences and interests.
- Order & payment data: billing & delivery addresses, order history (payment info is processed by our payment provider and we do not store full card details).
- Feedback & communications: messages submitted via contact forms, reviews and survey responses.
- Technical & usage data: IP address, browser and device information, cookies and analytics data.
2. How we use your information
We use the information we collect for the following purposes:
- To process and fulfil orders, manage deliveries and provide customer support.
- To improve our products, services and website experience.
- To send marketing communications about new products, offers or events where you have opted in to receive them.
- To contact you for market research or feedback.
- For internal record keeping and to meet legal or regulatory requirements.
3. Data security
We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, disclosure or destruction. Our systems and processes are reviewed regularly. However, no internet transmission is completely secure — if you have concerns please contact us (details below).
4. Sharing your information
We may share your personal information with:
- Trusted third-party service providers who perform services on our behalf (for example payment processors, delivery couriers, email platforms and analytics providers).
- If required by law, or to respond to legal requests, enforce our terms, or protect the rights, property or safety of our business, customers or others.
All third parties acting on our behalf are contractually required to keep personal data secure and to only process it for the purposes we specify.
5. Cookies & similar technologies
We use cookies and similar technologies to enhance your browsing experience, remember preferences and obtain analytics about how our site is used. A cookie is a small text file placed on your device. You can control or block cookies via your browser settings; blocking cookies may affect the functionality of the website.
6. List of cookies we collect
The table below lists common cookies used on our platform. Depending on your interaction with the site and any integrated services, additional cookies may be set.
| Cookie Name | Purpose / Description |
|---|---|
| FORM_KEY | Prevents cross-site request forgery by storing a randomly generated form key. |
| PHPSESSID | Your session ID on the server (session management). |
| GUEST-VIEW | Allows guest users to view and edit orders. |
| PERSISTENT_SHOPPING_CART | Links to information about your cart and viewing history (persistent cart). |
| STF | Information on products you have emailed to friends. |
| STORE | Your chosen store view or language preference. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed the use of cookies. |
| MAGE-CACHE-* | Facilitate browser caching to make pages load faster (various Magento cache cookies). |
| SECTION-DATA-IDS / PRIVATE_CONTENT_VERSION | Used to manage dynamic content and caching on the storefront. |
| MAGE-TRANSLATION-* | Store translation data for multi-language support. |
| _ga, _gid, _gat (Google Analytics) | Used to distinguish users and collect anonymised site usage statistics. |
| _fbp (Facebook Pixel) | Used by Facebook to deliver a series of advertising products such as real-time visiting and conversion tracking. |
7. Third party links
Our site may include links to external websites. We are not responsible for the privacy practices of other sites — please review their privacy policies before submitting personal data.
8. Your rights
Under the UK Data Protection Act 2018 and the UK GDPR you have rights including:
- Right to access the personal data we hold about you.
- Right to request correction of inaccurate or incomplete data.
- Right to request deletion of your data (where applicable).
- Right to withdraw consent for marketing at any time.
To exercise any of these rights, please contact us (details below). We may ask you to verify your identity before responding to requests.
9. Contact us
If you have any questions about this policy or about how we use your personal data, please contact:
World Food Tunbridge Wells
106–112 Calverley Road, Royal Tunbridge Wells, TN1 2UN
Email: worldfood106@gmail.com
Phone: 07305 040101
This policy may be updated from time to time. The latest version will always be published on this page with the effective date shown at the top.
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